Communications 101.  Without clear communication guidelines, managers may sometimes feel caught in the middle.  They genuinely care about a troubled employee and want to help but feel ill equipped or intimidated.  A foundation of healthy communication in the face of irrational behavior is a resource everyone can use.  Learning to say what you mean and mean what you say will reap tangible rewards in dealing with others.

Survival Skills for Managers.  Managing people can be complex.  We make it simple with step-by-step training to deal with escalating behaviors in the workplace. 

What About Alcohol or Substance Abuse?  Beyond the stereotypes, we will present the latest neurological findings of dependency, identify the tell-tale signs, and offer practical solutions.

If the leader is distracted, the staff will falter.  
If staff are distracted, customer service will suffer.  
If customer service suffers, so does the bottom line.

Employee morale is often colored by the life that happens outside the workplace.