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Communications 101. Without clear communication guidelines, managers may sometimes feel caught in the middle. They genuinely care about a troubled employee and want to help but feel ill equipped or intimidated. A foundation of healthy communication in the face of irrational behavior is a resource everyone can use. Learning to say what you mean and mean what you say will reap tangible rewards in dealing with others.
Employee morale is often colored by life outside the workplace
If the leader is distracted, the staff will falter
If staff are distracted, customer service will suffer If customer service suffers, so does the bottom line